Why should I book directly on this site instead of Airbnb or Vrbo?

Booking directly guarantees the absolute lowest rate by completely eliminating third-party platform service fees, saving you hundreds of dollars per stay. Additionally, direct guests receive priority scheduling for early check-ins, flexible cancellation terms, and direct, immediate communication with our local management team.

How do I know my payment and data are secure?

Your security is our highest priority. All direct-booking transactions, security holds, and payments are processed securely via Stripe, the global gold standard in encrypted digital commerce. We never store your credit card information, and your booking is backed by a legally binding rental agreement issued immediately upon checkout.

What is your cancellation policy for direct bookings?

To maintain the exclusivity and pristine preparation of our estates, we enforce a structured cancellation policy managed directly through our property management network, with full refunds available for cancellations made within 24 hours of booking and at least 30 days prior to arrival. We highly recommend purchasing independent travel insurance to protect your investment against unexpected itinerary changes.

What are the check-in and check-out times, and can I request an extension?

Standard check-in begins at 4:00 PM and check-out is at 10:00 AM. This window ensures our professional housekeeping teams have ample time to detail every estate to hospitality standards. Early arrival or late departure requests can be accommodated based on calendar availability for a fee and must be arranged 48 hours in advance.

Do I need a 4-wheel drive (4WD) vehicle to reach the properties?

While our estates offer stunning, elevated mountain and lake vistas, they are accessible via fully paved or well-maintained roads. A standard vehicle is perfectly sufficient under normal conditions. However, during winter weather events in lower Appalachia, a 4WD or AWD vehicle is strongly recommended for safety on mountain inclines.

How do I access the property upon arrival?

Every estate is outfitted with world-class smart home technology, featuring secure, keyless digital locks. You will receive a personalized, time-sensitive access code via email and SMS 24 hours prior to your check-in time. This code activates exactly at 4:00 PM on your arrival date, allowing for seamless, private entry.

Are your properties pet-friendly?

Yes, we allow well-behaved and non-shedding pets to stay in our homes. There is a $150 per pet fee.

What premium amenities are included in my stay?

Every Lake & Highland estate is stocked with luxury linens, spa-grade bath products, complimentary high-speed Wi-Fi, and a fully equipped chef's kitchen. Outdoor living spaces feature Bromic heaters, fire places with provided firewood, and panoramic decks.

Do you allow events, commercial filming, or large gatherings?

Our properties are exclusively optimized for quiet luxury retreats, family vacations, and intimate gatherings. In accordance with local North Georgia county ordinances, large parties, unapproved events, and occupancy exceeding the stated listing maximum are strictly prohibited. Commercial filming requires explicit, written prior approval and separate insurance riders.

What are the house rules I should be aware of during my stay?

We kindly ask guests to respect the property and neighbors. No smoking is allowed inside, and please keep noise to a minimum after 10 PM. Check-in is from 4:00 PM and check-out is by 11:00 AM.

Is there Wi-Fi available at the property?

Yes, complimentary Wi-Fi is available throughout the property. The network name and password will be provided upon check-in.

What kitchen amenities are provided for cooking during my stay?

The kitchen is fully equipped with a refrigerator, stove, microwave, dishwasher, and basic cookware. We also provide dishes, utensils, and a coffee maker.

Is there laundry access during my stay?

Yes, there is a washer and dryer available for guest use. Laundry detergent is provided for your convenience.

Are there any additional fees I should know about?

There is a cleaning fee and required state and local taxes applied to each booking. Please refer to the listing for the specific amount.

Are there any accessibility features in the property?

The properties are not fully wheelchair accessible, but there are minimal steps at the entrance to all. Please inquire for specific accessibility needs.

What nearby attractions or amenities are available?

The property is located near local shops, restaurants, and parks. Popular attractions are within a short drive, making it convenient for exploration.

Can I receive packages or mail during my stay?

Yes, you can receive packages at the property. Please ensure they are addressed to your name and the stay dates.

Elevation 4118 — Highlands-Cashiers home with golf cart

Elevation 4118 | Highlands-Cashiers w/ Golf Cart

Located in the heart of Highlands & Cashiers, the High House provides a luxurious and relaxing mtn retreat.

You can see a video walkthrough of the High House on Vimeo with "The High House Highlands NC Walkthrough"

This stunning and spacious home is a fully renovated and professionally designed smart home that provides guests with privacy, comfort, convenience, and stunning mountain vistas in an absolutely ideal location to experience all that Highlands and Cashiers has to share.